Australia Reverse Phone Lookup

Has anyone figured out how to contact them?

I have the same complaint as everyone else, I agreed to the shipping cost I never agreed to anything else and now I am receiving these blasted tablets every week and being charged for them it is working out very expensive.
I just want it to stop. There is no contact details so I'm going to try snail mail.

Like many others here, I opted for the "free" sample via Facebook and was willing to pay for postage. I had no idea that this was a subscription program nor that I would be billed so substantially for the first and subsequent orders

What makes matters worse is that I have been ill, in and out of hospital on three occasions during the period. It is only now that I am feeling better and have had a chance to investigate this reprehensible marketing scheme. I plan on contacting the Australian ACCC and other consumer organizations as well as Facebook in pursuit of a refund. This, Xcel Nutra and WeightLossEFX is just wrong.

As others I responded to an ad on Facebook requesting the freen sample of Garcinia Cambogia. Paid the $5.95 then soon after was charged $97.61 & 2 months later no other products but another charge of $97.61. So it looks like I have to cancel my card. Is there a way of trying to get one's money back & these people reported to police? Scumbags...

I brought sample and paid $4.95 they keep Takeing money from my Bank Account Monthy Without Authorisation can Anyone PLS Help me , STOP TAKEING MY MONEY

What a sneaky way to sell something. You offer a free sample, get the credit card details for postage, then send no contract or information about future orders but send them anyway and keep charging the credit card. I'm reporting you to the Consumer Affairs Bureau.

I have had $97. deducted from my account - did not authorise this, Have put a stop to my card.

I want my money refunded NOW - my bank will pursue you.

My complaint is the same as everybody else's whereby, for the first time in my life, gave out my banking information, stupid me!! My bank account was debited way beyond the promo amount ($97.61 plus 3 other amounts) to the tune of $ 200.AUS I am out of pocket. Have also had to advise my bank to stop payments, more expense. DEFINITELY NOT A HAPPY CHAPPY WITH THIS BLOODY SCAMMER...WOULD LIKE MY MONEY BACK YOU BASTARDS AND SOON!! Your product does not even work!! I am a pensioner with next to money to exist...SHAME ON YOU. Who gives you the right to scam people, you are nothing but lowife.

Hi. I am another victim of these scammers. Paid the postage (twice it seems) and have had my credit card charged with a fee of $97.61 which I did not authorise. Immediately called my bank who are stopping the credit card and authorising a new one, as well as trying to get the money back for me. Will think twice before taking a free trial again.

I ordered 2 free bottles and have had $19.06, $97.61 and another Visa deduction of $96.13 I dont recognise from
IntraSci 11800601094. Very dodgy. I have cancelled my Visa Account, so they cannot take out anymore money.And lodged a Transactions dispute with my Bank. I want my money back too.
Besides that the free trial did not work,like they advertised, what a con job.

I am like everyone else. Paid the $5 and have had $97 come out.
So now I need to stop anymore.
It is not sounding good.

I ordered a free sample and they keep sending me bottles and charging me. I cant contact them in any way to get them to stop!!!!!!! Can anyone help? I dont care about a refund I just want them to stop taking anymore money!

I too seems have made error in judgement and thought was just getting free trial and now been debited from my account. how can I stop this without changing cards and accounts please advise on how to stop these payments I cannot afford such expense.

Like many others, I ordered 2 bottles and paid $4.95 for postage only. I received these bottles.
I have since been debited another $96+ and have not received any further product nor did I request it.

I request a refund of this amount and require no further product thank you.

HI,

STOP the charges asap to my credit card for Garcinia Cambogia;

Justine Rodgers

CC#: 5163 6100 2124 1862

Please get back to me ASAP.

Thanks

Justine

Paid for postage for free samples and just realised $750 has been deducted over a period of time. Company is Xcel Nutra ltd. had to cancel card and advised the bank, is there anything else I need to do?

I too like the rest of the people answered a survey and accepted a bottle for postage. Since than I have had charges totalying $350.
I hope to be able to stop these payments when I ring the bank as soon as it opens. I do ot hold any hope of receiving the money back but hope that there is action taken to stop these thieves

I am yet another sucker who had $97.61x2 stolen out of my bank account. Two companies, Yacon and Garcinia. I should never believe that you can ever get anything for free. The evils of internet scamming. My bank informs me that if there are enough complaints then they will be investigated. Well I see several, although I am told it's pretty fruitless as they just shut down and open under another company name. So it's up to us to spread the word and make other unsuspecting prey aware. 'NOTHING' IS FOR FREE, 'NOTHING' COSTS SHIPPING PRICE ONLY.

i ordered a 5 dollar trial and now have lost600 dollars from my credit card i only asked for 1 trial,what is going on ?

I bought the special offer online for $5.95 for the weightloss tablets & hae not placed another order but hae since been charged a further $97.61 which has been debited from my account. I hae not recived anymore tablets from your company. I wish to cancel the order & receie a full refund. I have contacted my bank to cancel any further requests from your company. Please ensure money is returned asap to my bank account, thank you, Jenny Forman.

I asked for a trial ONLY, but then they keep sending the product and charging my bank account. There seems to be no option to opt out.

I also received a free trail and was told I could cancel at anytime. Then I received another package at a cost of $97.61 ,which I sent back saying to cancel my order 4/4/2014 .Then another one came 5/5/2014 which I sent back return to sender with another notice to cease my order . Having not heard from them I contacted my back and closed my account.They give no invoice or phone number to contact them .

I can't contact them to stop the capsules.

I have been debited multiple times from your company. I originally signed up for only a free sample with the cost of shipping ONLY. I have passed your company details onto the federal police for further investigation. Your products do not work and your company does not have the decency to return my emails.

I agreed to 3 months of free samples from Healtheway Hertfordshire GB and they asked for postage so gave my credit card number. The product came again after 3 month trial which I returned. Found monies have been deducted from my credit with out my permission.

I PURCHASED ONLINE ONLY A FREE SAMPLE
YOU ARE NOW CHARGING ME I wish for the amount that you have illegally taken from my credit card to be returned

Kaye Philpott

Same issue as all others. Completed online form for trial pack, paid by credit card. Sample bottles came, and they are rubbish, ineffective. Within 30 days 2 more bottle and yes deduction of nearly $200 from my credit card. Ive cancelled my card but still receiving 2 bottles of worthless pills every 30 days. How do you stop this am yet to see my next credit card bill

Same ordered a trial and now 97.61 has been debited I now have to cancel my card.

I completed an online survey and was offered a bottle of Garcinia for free. Just had to pay postage of $4.95.
The following month I am recieveing a bottle in the mail and being charged $97!
Ring them and get the standard terms and conditions.
I did not at any stage agree to any terms and conditions.

I have realised that I have been well and truly scammed. This is the problem with this technology: this is the first and last time I will ever order anything on line, it's too easy for the crooks to hide behind it.

Normally I am pretty security conscious. I responded to an online survey (Actually Westpac) apparently like many others. And like everyone else have been charged for product that I did not order , only trial offer for $4.95. I cannot afford to lose money to these evil scum of the earth people. Two payments of $97.61 have been taken. I had to have my Mastercard Debit Card cancelled.
The following contacts are basically a waste of space time and effort.
1800 504 852 (Australia)
support@buyergrounds.com

Same complaint as everybody else, garcinia making unauthorised debit, I cant believe they keep doing it, I am about to contact consumers protection here and in the US,my bank tells me only option is to cancel my card, which leaves me with a lot off work to inform all the companies I pay that I have changed my card number !

Same as all the others - ripped off big time no contact no and want this to cease

Been ripped off $97.61
I thought I was paying freight only
Cancelled my credit card this A.M.89

One brought the sample $4.95c postage 2 weeks $97.61 debit from my account on Good friday never used card went to the on tuesday have the money back so when this contact your Bank as soon as possible have a nice day

Same problem, I signed for free sample,gave credit card for freight, which I was prepared to pay .
I have been debited two amounts of $100.34.
I have not been able to contact the company. I have today cancelled my Credit Card.

My story is the same as others, unauthorised deductions have been taken from my credit card account, how do I go about retrieving it?

Same thing happen to me I have been told I will be charge for another lot they have already sent but no further and it will be canceled. After reading all these will be making a trip to the bank tomorrow. So embarrassed and hurt that people can rip you off like this.

ordered a trial sample for $ 4.95. that was taken out on march 17th..
got the product and my visa card was billed $97.61 on april 1st.. ( april fool me )..
yesterday, may 5th another bottle of pills arrived.. don't know how much i have been billed until i get my next statement..
i want my money back !!!!!!!!!!!..

I have lodged a complaint and have been told I will get a full refund, but I am not confident. This Company is a sham!!

Hi i had same thing and 300buks taken off...how has a yone gone receiving their money back???

I cant believe it either my bank has got involved as well this Cameron guy needs to be put in Jail what cheek no authorization how can they get away with it :(

LIl

Same as everyone else agreed to trial and been stung product not received and no way of getting in contact with them

I have experienced the same as most of the complaints.i have been charged twice with no product.i had cancelled my card on 1/5/14 and still they managed to scam on 2/5/14 .Would like refund

So disappointing now 2 lots of deductions with no product delivered.Garcinia cambogia .hope to get refund of 2 x $100.53

Seems a common complaint .i have had 4 payment taken from my credit card .i received first two but two more charges one on the 1/4/14 no delivery and one on the 2/5/14 even advising them to stop supply after the last payment ,a big disappointment

Ordered trail offer and paid for it by credit card. Am now being charged for unauthorized purchases the same as most of the other post on this page. Would like to know what action others have taken.

Hi,
Same problem as all above. Unauthorised withdrawals from my credit card.
I have just sent off an email to support@buypowerground.com
I demanded a refund.
I`ll let you know how I go.
When will I learn?

I also ordered a trial bottle $4.95. I have been charged $100.34, $98.81 &$100.34
I also would like my money back

I completed an online survey and was offered a bottle of Garcinia for free. Just had to pay postage of $4.95.
The following month I am recieveing a bottle in the mail and being charged $97!
Ring them and get the standard terms and conditions. However the minute you start talking about leaving bad feed back they reverse the charges.
I did not at any stage agree to any terms and conditions. They are a professional scam. Be careful

Please refund my money you have debited
Of $95 and $100.
My order no is : 100-132367
Please respond to this email

I have been scamed nearly 500.00 on this bloody product I can not return it & it keeps coming out of my bank accounts at 97.61 a hit. I applied & paid for a free bottle to try at 5.95 postage & handling. had to close my credit card only to find this morning they have been taking the money out of my savings account too.

Almost $200 has been removed from my credit account, same as others on this page. I ordered the FREE trial for Garcinia Cambogia and I payed for the postage with my credit card.
Need to get my money back.
Any advice is appreciated.
Thanks
Brad

After receiving a 2nd order of tablets without requesting same, I decided to do some research. After reading other complaints, I now know I have joined the long list of 'US THAT HAVE BEEN SCAMMED!" I also did not read my e-mail properly, let that be a lesson to us all.
I have sent an e-mail ordering immediate stoppage of products and refund of all monies. Will see how I go and let you all know. Good luck to us all.

Have had money taken out of my account $97 without permission to continue on the tablets , that don't work and makes you feel sick , would love to cancel my order

i have had the same issues with money being debited from my account... i have tried to find a direct contact details of the company but could only find this website. been on hold for over an hour...
i would appreciate it if someone calls me back...this phone call is costing me a furtune...

I too have been scammed by these people. I was looking at websites on my mobile phone when I ordered this and thought it was a trial which has turned out to be three shipments at nearly $100 a bottle. I called and spoke to Jonny (female)who told me I could not return the product and that the terms and conditions stated that I would continue to receive shipments until I cancelled. Feel very stupid as I should have called the number after the first shipment. Have just emailed my complaint and request for refund to them. Thanks for the email address. Will let you know how I go, not feeling lucky with this one. Also cancelled my credit card just incase they continue to keep charging.

I have been trying to contact Garcinia in America and they haven't got any of my details. I also ordered 2 TRIAL packs of Garcinia Cambogia and understood they would only charge me or the postage. Instead these bastards charged me on 2 occasions $158.95 USD and $159.00 USD.

There should be somewhere we can write to and get these scam artists locked up for good.

I received the sample and have now been charged large amounts of money under three different company names. I want a full refund of all the monies taken from my bank account without my permission.

I also signed up for two products each $4.95 and unfortunately due to major surgery I have not checked my credit card statement properly. Imagine my shock when I discovered they have been debiting two amounts each $ 90 + . How dare they . What a scam. I want a refund.

have just had 2 withdrawals on one day for $103.08 that i had no idea why for. Googled and got to this complaints page to find other people in the same boat, various amounts of money withdrawwn without the apparent approval. i have sent email askinf for it to stop and for a full refund. will also try ringing UK number see if i can get thru to someone. has left me with $7 in bank and now cant get to work this week!!!

i ordered the trial for 4.95 early march. i have not received the trial but yesterday had $96.61 debited from my account. after ringing my bank to query the missing funds i was told i had a payment of 4.95 taken from my account when i signed up for the gift for delivery (which still to this day i have not received)then just 1 day after paying the 4.95, the bank told me the scammers took an additional 98.00. the day after sign up, a total of $195.00, i have been ripped off and i still see no product yet. i advised my bank and they are investigating.

I paid for free trial postage which was booked to my credit card on 27 March and was not shipped until 4 April and received on 16 April. Then there was a charged for $100 on 11 April for 3 months supply. This charge was before the sample was received.
Phoned and cancelled but down $100

I too have been scammed by these people, I consider the charge made by this company to my credit card as theft I did not make a reorder after receiving the NeuCleanse, sample, I am at a loss, what steps are necessary to reclaim my money

receiving product and being charged monthly without asking to receive same.I only wanted to sample it but as above the did the same with my account. Apparently they keep doing so until such time you ring and actually tell them to stop as by accepting the trial you are accepting a continuing order until otherwise .

I too paid 4.95 for trial bottle, just noticed in march debited for $69 and april 97.61 they have taken money out without my permission. Never stated that they would do this. Will be phoning the uk this evening 00114 800 618 712 the phone number for idealnutra.

I responded to an online survey as did others. And like everyone else have been charged for product that I did not order. The amount has been deducted from my bank account without my permission. This is sham company in UK and I advice others not fall into the trap of misleading promotion by this company. We all should complain about it to the respective Consumer Affairs deptt. and to the police.
Others are warned about the unethical conduct of this company

on checking my latest visa card statement I noted charges from this company for an unauthorised payments. On checking with Visa Card I was advised to ring this numberand advise them furtherm which I did. On speaking to someone I was first offered a refund of 15%, which I declined and then progress up to 50%. When I mentioned taking the complaint up with Consumer Affairs Complaints Department, I was advised to hold . The contact came back offering full refund to be in my account within 10-14 days.

I have been tricked like everyone else. I cancelled my credit card but the bank said they can't do anything as I have signed a subscription, i.e. I didn't read the fine print, but it's nevertheless misleading advertising at best.

The following website lists Xcel Nutra Ltd as a $1 company in the UK, not what you would expect from a public company (Ltd) with millions of dollars in shares. And the site shows a Google 360 degrees video of the address which looks like a residential house in a quiet street.
http://www.companiesintheuk.co.uk/ltd/xcel-nutra.
Obviously in hindsight it's a scam.

I too believe I have been scammed. I also applied for the trial of Garcinia and my bank account was debited $4.95 which is fine. Then on the 9th of April my account was debited $93.00 and then on the 11th of April another $93.00 so that's nearly $200.00 just this month. I rang Xcel Nutra customer service on 1800 504 852 and spoke to a Asian lady and she told me that she could not cancel the order because it was already in transit. I then told her to cancel any further deliveries and especially any debits from my account. She assured me that she would do this (said she was doing it while I was speaking to her) and I asked that a confirmation email stating no more deductions from my account to be fwd to my email address. She told me that this would be done within 24 hrs. Let's hope so because I can see a whole lot of trouble with this. I must admit I have never ordered over the net like this before and I can assure you I won't ever again. Worst thing is this product is available in Australia from some health food shops, stupid me.

I have read this company is a scam. I would like a full refund of money.

Cheers Marcia Zeltner

04/04/2014

same as all the other complaints. i am calling the number now and demanding a refund. let's see how i go.

I had the same thing happen to me because I did not read the terms and conditions or read the email they sent. I called the same day and was immediately refunded. I also followed up with an email that was answered. If you email support@buypowerground.com they will refund your payment, I was advised on the line that they have a no hassle refund policy. Within a few days the charge had be returned to my card. Lesson learned make sure that I read the terms and condition and the email as the did advise me I just didn't know.

I responded to an online survey as did Debbie. And like everyone else have been charged for product that I did not order.

This company, XCEL NUTRA LIMITED, is a scam. It is listed on various company in UK websites. Director is listed as Cameron McPherson who is also director of NUTRASHAPE LIMITED, NUTRATRIM LIMITED, NUTRADIETS LIMITED, NUTRAWORX LIMITED, IDEAL NUTRA LIMITED, NUTRALYFE LIMITED as well as XCEL NUTRA LIMITED.

Cameron McPherson's address is given as 6559 S CANYON COVE PL , SALT LAKE CITY
84121, UTAH
USA.

Company address is listed as 15 Bromet Close,Watford, Hertfordshire, WD17 4LP. This is also the listed address for many other companies with directors who live all over the world.

I did an online survey and this was supposed to be my free gift , just postage of $4-97. Stupid me paid it in good faith and now I've had 89.97,89.95.and 95.38 taken from my account. As I am a pensioner this has left me in dire money difficulties. I today had to cancel my credit card and can't pay bills until I receive a new card . Have you no morals!!

I did an online survey and this was supposed to be my free gift , just postage of $4-97. Stupid me paid it in good faith and now I've had 89.97,89.95.and 95.38 taken from my account. As I am a pensioner this has left me in dire money difficulties. I today had to cancel my credit card and can't pay bills until I receive a new card . Have you no morals!!

my story is exactly the same as everyone elses. Did anyone get their money back?

I too ordered the free trial and have now received extra bottles and have been charged for them. I cannot find any info on the company to contact other than this 1800 number on the despatch order. I will go and cancel my card today as this seems the only way to stop these payments from being taken out. Thanks for your feedback everyone it was very helpful

I too have been scammed by whoever this company is.
I have had my card cancelled and a new one issued.

I received unordered Garcinia in the post today. I phoned 1800504852 spoke to Mae wouldnt say her last name she said her ID was 020780.She agreed I had been billed $92.61 and another $89.13 on 9/3/14. I told her I did not order the 2nd product I wanted to cancel any further deliveries and I would return the unopened product. She assured me I would be refunded the last debit and the product was not to be returned but kept.
I await my refund. When I asked how long it would take I was told it would be in my account in 10-14 days.

Same thing as all the other complaints. Can't find who to contact these tablets arrive out of the blue. I don't know how to cancel them.

.I too purchased a trial pack and have also been debited an unauthorised $92.

The trial pack arrived 3 weeks later; this is when I noticed that my account had been debited for more money.

I contacted the 1800 number as it appeared that was the only way of contacting the provider. Countless website searches did not produce a phone number only an address:-
15 Bromet Close
Watford
Hertfordshire
United Kingdom
WD17 4LP

I spoke to an Asian lady who told me her name was Ann and said that Xcel Nutra had debited money without my knowledge and that I wanted to cancel any further debits. I was told that she would be prepared to reimburse half the amount and that any further payments were cancelled. I requested an email verifying this and was assured that my account would be re- credited.

After hanging up and waiting for the email I pondered the conversation and realised I was not satisfied with the proposed result so I called again an hour later saying that I had not received the email and that I was not happy and I wanted to be reimbursed in full. I was told this could be done. I again requested an email verifying the fact and was told she “Was not authorised to email anyone”. I asked if she was in Australia and she replied that she was, I requested an address or an email address. Again she said she was not authorised to give out an address but gave me support@buypowergrounds.com as an email address to contact and request verification that I would be reimbursed etc.

Having finished the conversation I hung up and proceeded with an email to the aforementioned address and what do you know? My mail was returned with ‘unknown address’.

I then contacted the ACCC and gave them all the information that I had gained and was told “It seems very likely a scam”. I contacted my bank who is now investigating; my card was cancelled, to stop these people debiting more money and was replaced with a new one.

I hope this helps others.

My email rammyau@yahoo.com.au

I brought a trial pack for $4.95 30 day free trial & they slogged my account $92 without my permission or correspondence.

Same thing just happened to me. I completed a newspaper survey and for completing it they offered a $4.95 bottle of Garcinia Cambogia instead of paying $39.95. The $4.95 got debited by a company called 'Healtheways' in Hertfordshire on my a/c, the pills arrived last week from a company called XCel Nutra then yesterday, out of the blue, 'Healtheways' again debit $92.61 out of my account without authorisation or explanation. And of course there is no phone number or email available to contact these unethical fraudsters on. Thanks a lot. I'm now short on rent this week.

brought a product to sample and then they hit my bank account the following month for $180.00 with out my permission and no invoice or correspondence at all if i know who to report it to i would.
the phone no was off the first dispatch note

1 person director company in England details below.
company name is Xcel Nutra
15 Bromet Close
Watford
Hertfordshire
United Kingdom
WD17 4LP

any advice please contact me please